The present conditions regulate the acquisition of products offered on the website www.iwatmotion.com, the owner being FLOATUP, S.L. (From here on out, IWATMOTION). The acquisition of any of these products leads to the complete acceptance of each and every one of the present General Conditions, with no repercussions on the acceptance of the Particular Conditions which could be applied with the reception of certain products. These General Conditions may be modified without any prior notice; therefore it is recommended that you carefully read these contents before proceeding to acquire any of the offered products.
IWATMOTION, in compliance with Law 34/2002 of July the 11th of the Information Society Services and Electronic Commerce, informs of the following:
To communicate with us, we offer different means of contact which can be seen below:
All notifications and communications from both users and IWATMOTION will be considered efficient, in all aspects, when conducted through any of the means mentioned above.
The offered products, along with their main characteristics and price, will appear onscreen. IWATMOTION reserves the right to decide, at any moment, which products and/or services will be provided to Clients. In this way, IWATMOTION can, at any moment, add new products and/or services to the currently offered. Likewise, IWATMOTION reserves the right to remove or stop offering, at any moment and without prior warning, any of the offered products. All those without prejudice of the acquisition of any of the products will only be able to access them through the subscription or registration of the USER, IWATMOTION would then provide a username and password, which will be used to identify and personally allow access to the products. Once inside www.iwatmotion.com, and to access the procurement of different products, the USER must follow all of the instructions shown in the order process, which entails reading and accepting all of the general and particular conditions placed on www.iwatmotion.com. OBSERVATIONS Offers presented on www.iwatmotion.com are only valid within the existing time limits available. IWATMOTION reserves the right to modify the assortment of products in function with the difficulties imposed by their providers.
PRODUCTS IWATMOTION aims to guarantee the availability of all products shown through www.iwatmotion.com. However, in the event that a requested product is not available or has run out of stock, the client will be informed within 24h of placing the order. In the event that the product isn’t in stock when the order is being placed, the user will have the option of RESERVING said product, so that it can be provided as soon as it becomes available. If the product is not available and the client has been informed, IWATMOTION can supply a product of similar characteristics without increasing the price, in which case, the client can accept or reject the offer, exercising their right to renouncement and the termination of the contract. In the event that an entire order, or part of it, is unavailable, and the client rejects the offered substitute products, a full refund will be provided within 15 natural days. If IWATMOTION were to unjustifiably delay the refund of the owed amount, the client may then claim for double the amount owed.
The order will be delivered at the address designated by the client when registering, depending on the selected method. Deliveries are available to the following places:
DELIVERY METHODS AND ESTIMATES
Product prices that are listed on www.iwatmotion.com will be expressed in Euros, unless otherwise stated, and are guaranteed during a certain time, except for misprints and whichever is the destination of the order. PRODUCTS The final prices of all products (where applicable, the final price for unit of measure, when necessary) together with their characteristics, offers, discounts, etc., will be reflected in each of the articles that appear on the www.iwatmotion.com catalogue.
Product prices can vary at any moment. In this case, the price to be applied would be the price present on the date the order was placed. Either way, the final costs will be communicated to the client during the electronic purchase process, before the order is accepted.
We have placed at your disposal these various payment methods:
As established in the normative, the consumer and user have a right to RENOUNCE the contract during a 14 natural day period, without having to give a reason and without charge, except those found in art. 107.2 and 108 of RD1/2007, of the 16th of November, which approves the text of the General Law for the Protection of Consumers and Users. PRODUCTS The client will have a period of 14 natural days from the delivery of the ordered product/goods to inform IWATMOTION that they wish to renounce the contract. This renouncement implies that IWATMOTION will proceed with the return of the amount paid by the client within a maximum period of 14 natural days, following the same procedure chosen by the client for their refund. During this period, the consumer will communicate to the company their wishes to renounce the contract, filling out the form found at the end of this document and sending it to IWATMOTIONs email address. IWATMOTION will communicate to the consumer in a durable medium the acknowledgment of said renouncement. In order to proceed with the return of a product, it is imperative that the item is found in perfect condition and in its original packaging, with all its accessories and not having been used once. Once the request is received, we’ll contact the client to indicate the return details. The client will cover the cost of the return of the merchandise. OBSERVATIONS The return of our products is accepted (purchase renouncement), as long as 15 days haven’t passed since the delivery of the merchandise and always if the item is found in good condition (the merchandise must be shipped with its accessories; which must also be in perfect condition, without signs of dirt, stains, odours, mistreatment or damages). The client will cover the costs for the return shipment. Once the product is received, IWATMOTION will proceed with the refund of the purchase total or a coupon for future purchases. The product must be returned in the same condition in which it was acquired. No substitution or refund will be provided for products manipulated by clients, misused, broken, etc. In this case, it would lose all warranty. In the event that the product is found in good condition, but the box, plastic or packaging is found to have suffered damages, the value of the product could suffer depreciation. Both the collection of the product and its subsequent return will be handled by IWATMOTION through our courier service. The material must be placed in a single package and the costs for collection and shipping will be covered by IWATMOTION. Order Cancellation: If the cancellation of the order arrives before the product leaves our facilities, the client will not be charged. If the cancellation arrived after the product has been shipped, then the client will have to pay both for the shipment and its subsequent return. Types of return:
In order to process a return by courier, follow these steps:
Procedure for managing a return: In order to manage a return, the client must follow these steps:
Check our After-sales conditions.
Products acquired through www.iwatmotion.com have a 2 year warranty period, starting from the date of delivery, which covers possible factory defects that the product could suffer, as with any breakdown that could occur during said period. If at the moment that the courier delivers the product, the client notices a lack of merchandise or damages to the packaging, they should indicate so on the delivery note of the courier and notify IWATMOTION immediately by writing to the Customer Service department. In the event that a product requires repairs, the reparations can be managed by directly organizing the reparation and mending. To do this, the client must contact IWATMOTION and request the required instructions and RMA authorization. It’s important that all returns made to technical support be well packaged and protected, with no stickers or labels on the original packaging of the products. In the event that a product reaches our facilities with damages that are due to incorrect packaging or insufficient protection, the reparation may not be covered by the warranty. For this, the client should use the original packaging and protection, if possible. If this is unavailable, use a resistant box with enough space to include enough protective material underneath and all around the products (paper, bubble wrap, foam, etc.), enough material to stop the items from moving while inside the box. On the shipping label, include the RMA number provided by IWATMOTION. Warranty is excluded from all consumable goods, whose deficiencies are caused by incorrect uses or manipulations, different network connections to that which is indicated, incorrect installation or other defects derived from exterior causes. Regarding durable goods, the consumer has the right to adequate technical service and the availability of spare parts during a 5 year period, starting from the date that the product is no longer being manufactured, without any possibility of increasing the price of spare parts used for the reparation. To find out which steps should be followed regarding product problems or breakdowns, you can contact:
To avoid problems regarding the installation or manipulation of purchased products, make sure that you have followed both the installation instructions and the steps on how to correctly use a product, found in the user manual. If the acquired product still does not work correctly, contact either customer service or the manufacturer’s technical assistance, or if unavailable, their representative or distributor. Normally, technical services will request the following data:
OBSERVATIONS IWATMOTION guarantees the correct function of their products for 2 years starting from the date of delivery. Any material defects derived from the manufacturing process will be covered by our warranty, including the reparation, substitution and/or exchange without any costs to the client, including man-hours and the costs for transport derived from the fulfilment of this contract. IWATMOTION guarantees that the repaired product, or the replacement, will be delivered in a time not surpassing 30 working days, starting from the date that the faulty product enters our facilities. In the event that our service is delayed by force majeure, IWATMOTION will remain completely exempt from any and all responsibility. This guarantee can be put into effect by presenting the products original purchase invoice. IWATMOTION works with market-leading companies such as Samsung and LG, offering durable, high capacity batteries and at the same time providing a 1 year warranty for all the batteries found in our products. The warranty applies exclusively to iwatmotion Smart Skateboards. Upon request, an extended or custom warranty can be considered, after assessing the conditions of applications. IWATMOTION will not be held responsible for damages caused by a non-professional installation, products that have been manipulated by the client or anyone not authorised by the manufacturer, inadequate use, manipulation and/or short-circuits, or, any apparent sign of incorrect treatment. The warranty does not cover damages caused by external factors, such as peaks or drops in voltage, abnormal use of products, fire, water, electrical storms, accidental falls or an incorrect use caused by persons or companies not authorized by IWATMOTION. Likewise, the guarantee doesn’t cover wear due to hours or the incorrect use of hours, or breakdowns caused by the incorrect handling or storing of the product, before or during use. The product to be repaired must always correspond to that which was shipped by iwatmotion, adjoining the delivery note and/or the invoice. IWATMOTION reserves the right to have each returned product inspected by independent professionals, the warranty being cancelled if competent authorities find that the damages have been caused by the client or user, as with partial damages caused to enforce the use of the warranty for the return or refund of the product. IWATMOTION is not obligated to indemnify the user or third parties for the consequences of using the product, be them direct or indirect damages, accidents suffered by people, damages to goods apart from the product, benefit losses or lost profits. Check our After-sales conditions.
The consumer and user has a right to product reparation or substitution, to the lowering of the price or the resolution of the contract, as established in Chapter II, Title IV, Book II of the General Law for the Protection of Consumers and Users. If the product does not correlate with the contract, the consumer may opt for the reparation or substitution of the product, both being free of charge for the consumer. This will be provided within a reasonable amount of time in function with the nature of the products and the finality for which they were destined. If, after being repaired and delivered, the product still does not correlate with the contract, the consumer may request a substitution, the lowering of the price or the resolution of the contract. FURTHER INFORMATION IWATMOTION will be able to suspend, retire or partially or completely cancel products not submitted to contract at any moment and without prior warning. The previous provision will not affect products that are reserved by registered users or which are subject to previous contracts, which will be carried out per the specified conditions.
In order to make a claim or complaint to IWATMOTION, the client must direct themselves to the customer service department by calling the following number: (+44) 020 8089 0134, or through the email address found on the Contact form.
According to the online dispute resolution on consumption in the EU and in accordance with article 14.1, Regulation 524/2013 (EU), we inform you that the European Commission provides all consumers with a platform for online dispute resolution that’s available via the following link: ec.europa.eu
The present conditions will be governed by the current Spanish legislation. The parties submit, at their request, to resolve conflicts and renounce any other jurisdiction, including the courts of the customer’s home. The language used will be Spanish.